Returns & Exchanges Policy
At Miami Paddles, we're dedicated to ensuring that our vibrant and unique pickleball paddles, apparel, and accessories not only meet but exceed your expectations. We understand the importance of satisfaction in every purchase you make with us. That's why we offer a straightforward and customer-friendly Returns & Exchanges policy that reflects the dynamic spirit of our brand and the Miami lifestyle.
14-Day Return Policy
We’re proud of our products, but we understand that sometimes things just aren’t the right fit. If you're not completely satisfied with your purchase, you can return it to us for a full refund or exchange within 14 days of delivery. This policy applies to all items in your order, ensuring you have the confidence to shop with us.
To Qualify for a Return or Exchange:
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Items must be returned within 14 days of delivery.
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Products must be in new, unused condition, with all original tags and packaging intact.
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Include your original receipt or proof of purchase with your return.
Exceptions & Notes:
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Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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We reserve the right to refuse returns that do not meet these conditions.
After 14 Days
We believe that our products will become an essential part of your pickleball experience. If you find yourself beyond the 14-day period, we assume you're loving your gear and making the most of the courts. However, we stand behind the quality and craftsmanship of our products.
Warranty Coverage:
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Miami Paddles products are warranted to be free from defects in workmanship and materials under normal use and conditions for 6 months from the date of original purchase.
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This warranty applies only to the original purchaser and is non-transferable.
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The warranty does not cover normal wear and tear, damage through misuse (e.g., striking objects other than pickleballs), negligence, or alterations to the product.
Warranty Exclusions:
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Normal wear and tear.
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Damage through misuse or accidents.
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Modifications or unauthorized repairs.
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Products used for commercial purposes or rentals.
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Items purchased from unauthorized dealers or in used condition.
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Products won in promotions or competitions.
How to Initiate a Return or Claim a Warranty
To start a return or exchange, or to make a warranty claim, please contact our Support Team by clicking the "CONTACT SUPPORT" button on our website. Provide your order details and a brief explanation of your reason for return or the issue with your product. Our team will guide you through the process with prompt and friendly service, embodying the Miami Paddles ethos of vibrant and passionate customer care.
At Miami Paddles, your satisfaction is our top priority. We're here to ensure your experience with us is as lively and enjoyable as the game of pickleball itself. Thank you for choosing Miami Paddles—where sport meets style and performance.